Privacy Policy

This Privacy Policy explains how Dog Hub (“Dog Hub”, “we”) collects, uses, and protects personal information when you use our platform. By using the service, you agree to the practices described here.

1. Information We Collect

• Account information: name, email address, and login credentials.
• Workspace content: data you enter about dogs, health records, pedigrees, litters, training, shows, finances, team members, and public links.
• Contact submissions: information you send us through the contact form.
• Technical data: log data, device information, and cookies necessary to operate the service.
• Payment data: processed by our payment provider; we do not store full card details.

2. How We Use Information

• to provide, maintain, and improve the service;
• to authenticate users and secure accounts;
• to process subscriptions and payments;
• to respond to enquiries and provide support;
• to send service-related and, where permitted, product notifications;
• to comply with legal obligations.

3. Legal Bases

Where applicable law requires, we process personal data on the basis of contract performance, legitimate interests, consent, and legal compliance.

4. Sharing of Information

We do not sell your personal information. We share data only with service providers who help us operate the platform (such as hosting, database, and payment providers), and only to the extent necessary. These providers are bound by confidentiality and data-protection obligations. Information you publish through public links is accessible to anyone with the link.

5. Payment Processing

Payments are handled by Paddle, acting as Merchant of Record. Paddle processes your payment information under its own privacy policy. Dog Hub does not store your payment card details.

6. Data Retention

We retain your data for as long as your account is active and for a reasonable period afterwards to allow export and to meet legal, accounting, or reporting requirements. You may request deletion of your data as described below.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, export, or delete your personal data, and to object to or restrict certain processing. To exercise these rights, contact us using the details below.

8. Cookies

We use cookies and similar technologies that are necessary to operate the service, such as maintaining your login session. We do not use cookies for third-party advertising.

9. Security

We implement reasonable technical and organisational measures to protect personal data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. International Transfers

Your data may be processed in countries other than your own. Where required, we take appropriate safeguards to protect international transfers.

11. Children

The service is not directed to children under 18, and we do not knowingly collect their data.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes and update the effective date above.

13. Contact

For privacy questions or requests, contact us at: support@dog-hub.dog.