Refund Policy

This Refund Policy describes how refunds work for paid subscriptions to Dog Hub (“Dog Hub”). Payments are processed by Paddle, our Merchant of Record.

1. Free Trial

New workspaces may start a 30-day free trial of the Pro plan without providing payment details. You will not be charged during the trial. If you do not subscribe, your workspace continues on the free tier after the trial ends.

2. Subscription Charges

Paid plans are available monthly (€40/month), every 6 months (€200), or annually (€360). Each period is billed upfront as a single payment. Charges begin only after any applicable free trial ends. We will make pricing and billing terms clear before you subscribe.

3. Cancellation

You may cancel at any time from your account settings. When you cancel, your subscription remains active until the end of the current billing period, after which it will not renew. Cancelling stops future charges but does not, by itself, trigger a refund for the current period.

4. Refund Eligibility

If you believe you are entitled to a refund — for example, due to a billing error, a duplicate charge, or a documented inability to use the service — please contact us within 14 days of the charge. We review each request in good faith and, where a refund is warranted, will process it to the original payment method.

5. Non-Refundable Situations

• periods you have already used the paid service in full;
• failure to cancel before an automatic renewal, absent a billing error;
• partial or unused time in a billing period, except where required by law.

6. Statutory Rights

Nothing in this policy limits any refund or cancellation rights you may have under applicable consumer protection law. Where local law grants stronger rights, those rights prevail.

7. How to Request a Refund

To request a refund, email support@dog-hub.dog with your account email and the transaction details. Refunds approved by us are processed by Paddle and may take several business days to appear.